Terms of Service

Effective date: 1 September 2026

These Terms of Service ("Terms") govern access to and use of the Marmend platform ("Service"), operated by MARMEND OÜ, registry code 16861477, Narva mnt 5, 10117 Tallinn, Estonia ("Marmend", "we", "us").

1. The Service

Marmend is a multi-tenant HR and recruiting platform. Each customer organization ("Customer") operates its own workspace, reachable at its own subdomain, in which it manages job postings, candidate pipelines, employee records, communications, scheduling and related HR workflows.

2. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. Notify us immediately at [email protected] of any unauthorized use.

3. Customer Data

As between the parties, the Customer owns all data it or its users submit to its workspace ("Customer Data"), including candidate and employee records. We process Customer Data only to provide the Service, as described in our Privacy Policy and the Data Processing Agreement, which forms part of these Terms. The Customer is responsible for having a lawful basis to process the personal data it stores in the Service (including candidate CVs and employee records) and for responding to data-subject requests concerning that data.

4. Acceptable Use

You agree not to: (a) use the Service to violate any law, including employment and anti-discrimination law; (b) upload malicious code or attempt to breach the Service's security or its tenant isolation; (c) scrape or harvest data of other customers; (d) resell the Service without our written consent; (e) use the Service to send spam or unlawful communications to candidates.

5. Subscriptions, Fees and Taxes

Paid plans are billed through our payment processor (Stripe) on the schedule shown at purchase. Fees are non-refundable except where required by law or stated otherwise in an order form. We may change prices with at least 30 days' notice, effective at the next renewal.

Marmend offers a free tier: a single user holding the owner role may use the Service free of charge, without a card and without time limit. We may modify the scope, features, or limits of the free tier with reasonable notice.

Paid subscriptions are priced per role seat: each user granted an administrative or recruiting role occupies one seat. Current prices, and which roles occupy a seat, are shown at marmend.com/prices and at checkout. Subscriptions are available with monthly or annual billing; annual subscriptions are charged as a single upfront payment for the full year. Adding a seat during a billing period is charged immediately on a prorated basis; removing a seat takes effect at the end of the current billing period and does not entitle the customer to a refund for the remainder of that period.

Fees are exclusive of value-added tax and other applicable taxes, which are added at checkout where required. Business customers established in the EU outside Estonia may provide a valid VAT identification number, in which case VAT is not charged and the customer is responsible for accounting for VAT under the reverse-charge mechanism. Customers are responsible for the accuracy of the billing and tax information they provide.

If a payment fails, we may retry the charge and will notify the workspace owner. If fees remain unpaid after a reasonable grace period, paid features may be suspended and the workspace reverted to the free tier. Customer Data is not deleted as a result of non-payment.

6. AI Features

The Service includes optional AI-assisted features (e.g. CV parsing, candidate matching, drafting assistance, meeting transcription and summaries). AI output can be inaccurate — the Customer must review AI-generated content before relying on it, especially in hiring decisions. The Customer remains responsible for decisions made using the Service.

7. Third-Party Integrations

The Service can connect to third-party services at the Customer's choice (e.g. Google Calendar and Gmail, Microsoft Outlook, LinkedIn, Telegram, Robota.ua, video conferencing). Use of an integration is subject to that provider's terms, and we are not responsible for third-party services.

8. Intellectual Property

We retain all rights to the Service and its software. The Customer grants us a limited license to host and process Customer Data solely to provide the Service. Feedback may be used to improve the Service without obligation.

9. Confidentiality, Security

We maintain appropriate technical and organizational measures to protect Customer Data, including per-tenant data isolation, encryption in transit and access controls. No system is perfectly secure; we will notify affected Customers of a personal-data breach as required by law.

10. Termination

Either party may terminate as set out in the order form or, for month-to-month plans, at the end of a billing period; annual plans run to the end of the current annual period. We may suspend or terminate access for material breach of these Terms. Upon termination, the Customer may export its data for 30 days, after which we delete it from production systems (backups purge on their rotation schedule).

11. Disclaimers and Liability

The Service is provided "as is". To the maximum extent permitted by law, our aggregate liability is limited to the fees paid in the 12 months preceding the claim, and neither party is liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law.

12. Governing Law, Language and Changes

These Terms are governed by the laws of the Republic of Estonia; disputes are subject to the jurisdiction of Harju County Court in Tallinn, Estonia. These Terms and related legal documents may be made available in other languages for convenience; in case of any discrepancy, the English version prevails. We may update these Terms; material changes will be announced at least 30 days in advance. Continued use after the effective date constitutes acceptance.

Contact: [email protected] — MARMEND OÜ, Narva mnt 5, 10117 Tallinn, Estonia