Platform Emails
Platform Emails
Overview
Marmend sends automatic system emails to help you manage your account and recruiting activities. These platform emails are sent from [email protected] and do not require any configuration — they work out of the box.
Platform emails are no-reply messages. If you need help with anything one of them mentions, write to [email protected] instead of replying to the email.
Platform emails are separate from candidate correspondence (emails you compose and send to candidates). See Send Emails to Candidates for composing your own emails.
Email Types
Account Emails
These emails are sent when you or your team members perform account-related actions.
| When It's Sent | Recipient | Can Disable? | |
|---|---|---|---|
| Registration Confirmation | A new user registers and needs to verify their email | New user | No |
| Password Reset | Someone requests a password reset link | User who requested it | No |
| Email Change Confirmation | A user changes their email address | User (at new email) | No |
| Team Invitation | An admin invites a new team member to join the organization | Invited person | No |
| Magic Link Login | A user requests a passwordless login link | User who requested it | No |
These emails cannot be disabled because they are essential for account security and access.
Recruiting Emails
These emails are sent during the recruiting process.
| When It's Sent | Recipient | Can Disable? | |
|---|---|---|---|
| Application Confirmation | A candidate submits an application through the careers page | Candidate | No |
| Application Rejection | A recruiter rejects a candidate from the pipeline | Candidate | No |
| New Application Alert | A candidate applies for a vacancy | HR team members (based on notification preferences) | Yes |
| Interview Invitation | An interview is scheduled with a candidate | Candidate | No |
| Follow-Up Reminder | A scheduled follow-up is due for a candidate | Assigned recruiter | Yes |
Notification Emails
General notification emails are sent when you have notification preferences set to include email delivery. These are triggered by in-app events and delivered to your email if you've opted in.
Examples include:
- New candidate added to a vacancy you manage
- A colleague mentions you in a note
- A booking is confirmed or cancelled
- Pipeline stage changes for candidates you're following
You can control which notifications you receive by email in your notification settings.
Managing Email Notifications
Adjusting Preferences
- Click your avatar in the top right corner
- Go to Settings
- Navigate to Notifications
- For each notification type, toggle the Email option on or off
What You Can Control
- Which notification types send you emails (new applications, bookings, etc.)
- Each notification type can be independently toggled for email delivery
- Your notification preferences are separate from security emails (password reset, invitations, etc.)
What You Cannot Disable
For security and compliance reasons, these emails are always sent:
- Password reset instructions
- Email change confirmations
- Account invitations
- Registration confirmations
- Application confirmations to candidates
- Application rejection notices to candidates
Email Appearance
All platform emails use a consistent branded layout:
- Header: Marmend logo
- Body: Clean, readable formatting with clear call-to-action buttons
- Footer: Varies by recipient type:
- Employee emails (team members): Links to Marmend app, support
- Candidate emails (applicants): Company branding, privacy notice
- Notification emails: Unsubscribe link, notification preferences link
The branding follows the product the email belongs to: the logo, the copyright line, the "sent via" line, the contact address and the sign-off are all taken from that product. So people receiving Marmend Aero emails see Aero branding and the Aero support address, while Marmend HR recipients see Marmend branding and the Marmend support address — no email is tied to a single brand any more.
Emails are sent in the recipient's preferred language when available (English, German, or Ukrainian).
Frequently Asked Questions
Q: Why am I getting emails from [email protected]?
A: These are system emails from Marmend. They include account actions (password resets, invitations) and notifications you've opted into. Check your notification settings if you want to reduce the number of emails.
Q: Can I change the sender address for platform emails?
A: Platform emails always come from [email protected]. That mailbox only sends — for help, write to [email protected]. For candidate correspondence, you can send from your own email address using Gmail integration. See Outbound Emails for details.
Q: I didn't receive a password reset email. What should I do?
A: Check your spam/junk folder first. If it's not there, try requesting a new reset link. Make sure you're using the correct email address. If the issue persists, contact your administrator or write to [email protected].
Q: Can I customize the content of platform emails?
A: Platform email content is managed by Marmend and cannot be customized. For customizable emails to candidates, use Email Templates to create your own messages.
Q: Are platform emails available in my language?
A: Platform emails support English, German, and Ukrainian. The language is determined by the recipient's profile settings.
See Also
- Outbound Emails — Sending emails to candidates from your own address
- Gmail Integration — Connecting your Gmail account for sending and sync
- Notifications — Managing your notification preferences
- Email Templates — Creating customizable email templates for candidates